Where are you located?
We are located in downtown Ojai, California. Across the street from The Vine and in the loft space above Tala Design. Our address is 307 E Ojai Avenue, Suite 102, Ojai, CA 93023.
Do people find you okay upstairs?
Yes, but that's also why we launched our ecommece site to make it a little bit easier.
What are your shop hours?
Thursday-Saturday 10:30 to 6
Sunday-Monday 10:30 to 2
Closed Tuesdays and Wednesdays
What is your return policy?
Returns are accepted within 14 days of purchase/ receipt of the item (if purchased online) on sellable merchandise in its original packaging with the original tags attached. For hygiene reasons we cannot accept returns on underwear (bottoms), bodysuits, or swimwear. Returns can also be made in the shop.
What is your shipping policy?
All US orders are eligible for free First Class shipping via USPS on order $75+. If you require expedited shipping, there are options at checkout for purchase. Domestic shipments are through USPS.
International shipments are via USPS or UPS.
Shipping rates are determined at checkout based on the size of your order and your shipping destination.
Please note that for international shipments, Ojai Lingerie does not cover duties or other import costs of the destination country.
We offer complimentary return shipping. Please contact us with your order number and reason for return within 14 days of your receiving the original package and before mailing your items back. We will notify you whether or not the return is approved.
Initital shipping costs are non-refundable.
Why don’t you sell bras with underwire?
We specialize in comfy styles and we feel that underwire just does not align with our mission. We believe in celebrating our natural shape and are excited to share comfy, supportive styles of bralettes that will complement your natural beauty.
Are bralettes just for small cups?
Girl, no! Many of our styles of bralettes fit cup sizes A through H. And if we don't have what you're looking for or we missed the mark in sizing, please note that we can special order extended sizing at no additional cost to you.
What do I do if something is our of stock?
Please email us at email@example.com and we will do our best to accommodate your order in a timely fashion.