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Shipping & Returns

US SHIPPING RATES

  • Complimentary shipping on orders $75+ (under 2 lbs)
  • Flat-rate shipping of $5 on orders under $75
  • Express shipping option available and calculated at checkout

INTERNATIONAL SHIPPING & RETURNS
International shipping is calculated at checkout and is based on your region and item weight. International orders can take between 7-21 business days. Ojai Lingerie does not cover customs, duty, or import fees. The purchaser is responsible for all such charges.  

US RETURNS

Please email info@ojailingerie.com within 30 days of receipt with your request. 

Returns must be made within 30 days of the delivery date. In order to process your return, items must be unworn, free of damage, and tags must be attached. Please note that you are responsible for cost of shipping the items back to us. Shipping fees are nonrefundable. All Final Sale items are not eligible for a return, refund, or credit. 

Tips on keeping the items you're trying on in pristine condition: 

  • Keep garments away from pets/food/beverages
  • Make sure your skin is free of lotions, oils, or perfumes
  • Try your garments on post-shower 

The following items cannot be returned:

  • Gift cards/certificates
  • Clearance Items 
  • Underwear (bottoms)
  • Bodysuits 
  • Swimsuits

 

 

 

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